What area do you cover?
We are primarily based out of Saratoga County, New York. Both residentially and commercially we have done work west to Buffalo, east to Boston and South to White Plains, New York. While that may be our primary territory, we always encourage anyone outside of the area to contact us to see how we can help!
What forms of payment do you accept?
Major credit cards, check and cash. Our policy is generally 50% deposit upon order and the balance due upon installation.
How long will it be from order to installation?
We work with many different products that vary a great deal in terms of time it takes to fabricate. Since a lot of the products are completely custom, hand-made, and/or made to order, they can take up to a few weeks in some occasions. Certain other products however may only take a few days to fully furnish. Typical time frame is 4-6 weeks.
Do you offer anything other than window coverings?
Along with all different types of window treatments, our work room also makes custom pillows, bedspreads, slipcovers and cushions. If we didn’t list it here, feel free to ask! We like a challenge!
Do you install and or repair window treatments?
Yes, we do all of our own installations as well as repairs as long as the treatment is not beyond repair.
What is the process and how long does it take?
The time frame differs for every situation and client but our process mainly remains the same. After receiving a phone call we like to speak with you to get an idea for what you are looking for. We set up a brief consultation typically at your home or office. We do a consult, measurement and estimate and when working with fabrics,we bring a variety to choose from. From the time of purchase we coordinate a convenient installation and ensure absolute satisfaction at completion. Typically, 4-6 weeks from first call to installation!
Why should I buy custom?
Windows come in all shapes and sizes making it impossible for big box stores to supply your exact measurements for the treatment you’re looking for. Working with us, you get the perfect combination of a perfect fit and countless possibilities to get the look you want. Not to mention the amount of time you’ll save. We also bring samples directly to the home to match colors, furniture and overall scheme. No need for any guesswork looking at online samples and making returns to stores.
Is there a consultation fee?
We meet and consult with our clients, as well as provide estimates completely free of charge.
I’ve never bought window treatments before- can you help with choosing the right product for my home?
We know everyone isn’t an expert at home décor. With over 20 years of experience we are always willing to share our knowledge of the latest trends and styles to ensure your home looks amazing.
Can we afford custom treatments?
Whether you are a first time homeowner, renting or are looking for a new look, custom treatments are always affordable. The quality alone in the products we offer will last years longer than many available in the big box stores. We also offer a large spectrum of options to our customers to not only match the look they seek, but also their budget.